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Payment Options and Refund Policy

The Country Grocer is engaged in the retailing of grocery items and food products. As such, we are engaged in the receipt of your online order, the picking of your order and the arrangement for the transportation to your home.  We currently offer an array of payment options. These include paying the driver at the door by swiping your debit card through our portable authorization devices and more recently, online credit card authorization.

For Ottawa area customers, we will happily refund your transaction at anytime prior to the delivery of your order. When you receive your order, should you be unsatified with any of your products in your order because of spoilage, simply inform the driver and we will happily arrange to replace them at no charge. Should you decide to return other items in your order after the driver leaves your home, we will accept unopened and un-damaged products for a refund. Please call the store at 613-731-6883 to arrange the details.

For any customers residing outside the Ottawa area, we will happily refund your transaction at anytime prior to the shipment of your order. Should you be unsatified with any of your products in your order because of spoilage and/or shipment damage, please call our store directly at 613-731-6883 so that the replacement of the product or the credit on your next order can be arranged.

Sincerely,

François Bouchard
President
The Country Grocery & Onlinegrocer.ca

 
 
 
Copyright © 2014 The Country Grocer. All rights reserved. n
Where applicable, used under license from the Island Independent Buying Group Ltd.

Payment Options and Refund Policy